Frequently asked questions

After purchase you receive a license key by email. Open Nova Fast IPTV on your TV, go to Settings > Nova Plus and enter that key. You can also scan the QR code shown from your phone to activate your TV in one gesture.

Your Nova Plus license covers several household devices. The exact count depends on the plan and is shown at checkout. Manage your devices from your customer area.

Yes. The annual plan renews automatically, but you can stop it any time from your customer area. Access stays active until the end of the current period, no extra charge.

No. Nova Fast IPTV is a neutral IPTV player: you connect your own source. Nova Plus adds premium features (EPG, multi-view, cloud sync) without providing any channels or playlists.

Sign in to your customer area with the email used at purchase: your key is shown there. You can also check a key's status without an account on /licence.

Nova Fast IPTV runs on LG TVs with webOS 4.0 or higher (2018 models and newer, generally). Recent NanoCell, OLED and QNED lineups are supported. Older TVs may not be able to install the app from the LG Content Store.

Compatible with Samsung Tizen from version 4.0 (2018 models and later): Crystal UHD, QLED, Neo QLED and recent Frame ranges. Older models may not be able to install from the Samsung TV Apps Store.

Nova Fast IPTV is available on Android TV 8.0 and up: Nvidia Shield, Chromecast with Google TV, plus Sony, Philips, TCL and Xiaomi TVs running Android TV / Google TV.

Yes. Nova Plus is designed for multi-screen household use: activate on several compatible TVs and playback resume syncs automatically. Simultaneous device count depends on the plan.

If Nova Fast IPTV does not appear in your TV's app store, your TV is likely below webOS 4 / Tizen 4 / Android TV 8. A recommended alternative is plugging in an Android TV box (Nvidia Shield, Chromecast with Google TV) that brings the same Nova Plus features to any HDMI-equipped TV.

First check your internet connection (speed test from the TV if available). Then restart the app, then the TV (unplug 30 seconds). Make sure the stream source is still valid — Nova Fast IPTV is a neutral player, an offline source cannot be played. If the issue persists on all streams, contact support.

This kind of stutter usually means insufficient or unstable bandwidth. Prefer a wired Ethernet connection or move the TV closer to the Wi-Fi router. If you use Multi-view, reduce the number of concurrent streams to lower network and decoder load.

The EPG depends on the source declared in your settings. Check that the EPG URL is correct and reachable, then force a resync from Settings > EPG > Refresh. Nova Plus provides a dense EPG engine but does not provide schedule data.

Check the key character by character (watch for O/0 and I/1). If the key is correct, check its status on /licence: it may be expired or already at the max device count. You can free a device from your customer area.

Write to us from your customer area ("Support" button) or by email at the address shown on /mentions-legales. Include your TV model, Nova Fast IPTV version and a description of the issue for faster handling. Nova Plus subscribers are prioritized.

We reply within 48 business hours for Free users and within 24 business hours for Nova Plus subscribers. Critical requests (blocked license, unusable TV) are prioritized.

A 14-day withdrawal right applies under EU consumer regulations, unless you have already actively used Nova Plus. Write to support with your order number.